Frequently Asked Questions

We have answers to all your questions, however silly it may sound.

General FAQs
Flex Business Card
When will the funds show in my account?

After initiating a transfer, your funds will be credited to your Flex business account within 1 business day. On a successful credit, you will receive an email notifying you of the same.

What is spend management?

Spend management is the way an organisation optimises its business spend and implements efficient steps to increase financial performance.

What can I do on the Flex dashboard?

On the Flex dashboard, you can:

  • Gather real-time information on purchases.
  • Issue physical and virtual cards for purchases.
  • Setup spend limits on cards.
  • Check your card balance.
  • Apply for a Flex PLUS credit line.
How does Flex work?

Flex operates like a debit card. You allocate physical and virtual cards to employees. You can charge it with your funds via a bank transfer, or use Flex PLUS, a line of credit provided by our partner, Finaxar Capital II Pte Ltd.

Haven't found what you are looking for?

Get in touch with us. Our support team is happy to help.

Call: +65 3138 4349


How can the spend management platform help with my company’s day-to-day spends?

Spend management platforms help you oversee your organisational spending with real-time insights, set up custom spend limits on teams, and streamline the billing process.

Can funds be transferred out of a Flex business account?

Funds will remain in your Flex business account, you may use your Flex card to make purchases.

Can I complete the eKYC on my computer itself?

No, it is currently not possible to complete your eKYC on your computer. The facial and identity verification will have to be completed on your mobile phone.

How do I sign-up for Flex?

Signing up for Flex is a 100% online process and takes only 10 minutes. Get your Flex card in just 3 steps. Click here to get started.

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